The New Amsterdam Group BV strives for satisfied clients. If you are not satisfied with our services, please inform us and we will seek a suitable solution for you.
How to contact us
You can contact New Amsterdam by phone (+31 20 799 7337) or preferably in writing, noting the date and the nature of your complaint. You will receive a written response within two weeks.
Not satisfied with the outcome
If you disagree with the answer to your complaint, then you may appeal. This means that you let us know by registered letter that you do not agree with our reply and seek another solution. Mention in your letter the following points:
- description of your complaint;
- your name, address, telephone number and email address;
Please also submit documentation and / or information to clarify and substantiate your complaint.
Send your letter to: complaints@thenewamsterdamgroup.com
We strive to provide you with a substantive response within two weeks. If the processing takes longer, we will inform you about it.
If you are not satisfied with our response?
You may choose to bring the matter before a civil court.